The existing system was averaging between 8-15 complaints per day from paying guests.
This resulted in staff being distracted from customer care duties to resolve problems with technology that they did not fully understand.
Tripleplay and its partner Computers Now specified a system, which was installed in one day to suit the hotel’s requirements. It now includes fully integrated IPTV, Video on Demand and digital signage through a single server.
Aside from the tv system, TripleSign digital signage was implemented in strategic communal areas, function rooms, bars and restaurants.
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